04 The fine print

Terms of service.

Last updated · 22 May 2026 · Version 1.0

These terms govern your use of austa. They form a legal contract between you (the user) and Bhushan Gaikwad, sole proprietor trading as “austa” (“austa”, “we”, “us”) under the laws of India. By signing in with your Instagram account or starting a subscription, you accept these terms. If you do not accept them, do not use the service.

The service

austa is an Instagram automation service. We connect to your Instagram Business or Creator account through Meta's official Login for Business flow, listen to the events Meta pushes to our webhook, and send replies on your behalf according to the automation rules you configure in the dashboard. The service is delivered as a hosted web application at app.austa.in.

Eligibility

To use austa you must be at least 16 years old, have legal capacity to enter into a binding contract in your country, and own (or be authorised to operate) the Instagram Business or Creator account you connect. We do not knowingly sign up minors; see the privacy policy on this.

Account and access

You sign in through Meta Login for Business. Meta authenticates you and returns us an OAuth access token scoped to the permissions you grant. We never receive or store your Instagram password. You are responsible for keeping your Meta account secure and for the actions taken under any session active on your austa account.

Subscription and billing

• Plans. One paid plan, two billing intervals: ₹499 per month, or ₹4,999 per year (saves two months against monthly)
• Currency and processor. Charged in Indian Rupees by Razorpay Software Pvt. Ltd., using UPI Autopay, card mandate, wallet, or netbanking
• Taxes. Prices are inclusive of GST where applicable
• Auto-renewal. Subscriptions renew automatically at the end of each billing period until cancelled
• 7-day refund. If you cancel within seven (7) calendar days of your first successful charge, we refund the full amount, no questions and no friction. Email us or use the in-app cancel button. The window applies only to the first charge; renewals are not refundable except as required by law
• Cancellation. Cancel from the dashboard any time. You keep access until the end of the current billing period; we do not pro-rate partial months
• Failed payments. If a renewal fails, we retry per Razorpay's standard cadence. If retries do not succeed, your subscription is marked past-due and automations are paused until payment is restored

We reserve the right to change pricing for new subscribers. If we raise the price for existing subscribers, we notify you by email at least 30 days in advance; you may cancel before the change takes effect.

Acceptable use

You agree not to use austa to:

• Send unsolicited cold DMs, or message users who have not engaged with your content
• Spam, harass, impersonate, defraud, or scam anyone
• Promote illegal goods or services, hate speech, violent content, or anything that violates Instagram's Community Guidelines
• Scrape, harvest, or build datasets from Instagram
• Resell, white-label, or sublicense austa to third parties without our written agreement
• Reverse-engineer, decompile, or attempt to discover the underlying source code beyond what is permitted by law
• Probe, scan, or test the vulnerability of our infrastructure without prior written authorisation

We do our best to detect and refuse to execute rules that would cross these lines. If you set one up anyway, we may suspend or terminate your account.

What we provide

• The automation runtime that listens for Meta webhook events and dispatches replies
• A dashboard for configuring rules and viewing analytics
• Best-effort support by email at support@austa.in
• Reasonable uptime, security, and timely incident response

What we do not provide

• Any affiliation, endorsement, or partnership with Meta, Instagram, or Facebook. austa is an independent product
• Any guarantee that Meta's APIs will remain available, that your Instagram account will not be rate-limited or suspended, or that messages will always be delivered. We work inside Meta's stated limits and document them where we know them
• Any service-level agreement (SLA) with credits or refunds for downtime. We aim for high availability but do not commit to a numeric uptime target
• Any guarantee that automation will produce business results

Your content and intellectual property

You retain ownership of everything you create or upload to austa: rule names, message templates, post selections. You grant us a limited, worldwide, royalty-free licence to host and process that content solely to provide the service. We do not claim rights in your Instagram content, posts, or messages.

The austa name, logo, code, and service design are our property. Nothing in these terms transfers any of those rights to you.

Disconnection by you

You can disconnect Instagram any time from the dashboard, or by removing austa from your Instagram Apps and Websites settings. On disconnect we revoke the access token on our side and stop processing your account within seconds. Disconnecting does not cancel your subscription; do that separately if you also want billing to stop.

Suspension and termination by us

We may suspend or terminate your account, on reasonable notice where possible, if:

• You materially breach these terms (especially the acceptable-use list)
• Meta revokes our access to your account or removes the app permissions
• Your payment fails repeatedly and is not restored
• We are required to terminate by law, regulator order, or court order
• We discontinue the service; in that case we provide at least 30 days' notice and pro-rate refunds for any unused prepaid period

Privacy

How we collect, use, and share data is described in our privacy policy. By using austa you also accept that policy. For deletion routes, see data deletion.

Disclaimer of warranties

To the maximum extent permitted by law, austa is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

Limitation of liability

To the maximum extent permitted by law, austa is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages of any kind; for loss of profits, revenue, goodwill, audience, or data; or for actions Instagram or Meta take against your account.

Our aggregate liability for any claim arising out of or relating to the service is capped at the total amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in this section limits liability that cannot be excluded by law (including gross negligence, wilful misconduct, or death or personal injury caused by our negligence).

Indemnification

You agree to indemnify and hold austa harmless from any claim, loss, or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of the service, or your violation of any third-party right or applicable law in connection with the automations you run.

Force majeure

We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to acts of god, network or infrastructure outages, Meta or Razorpay outages, government actions, or labour disputes.

Changes to these terms

We may update these terms from time to time. If a change is material, we notify subscribers by email and bump the version number at the top of this page at least 14 days before it takes effect. Continued use after the effective date means you accept the revised terms. The current version is always at austa.in/terms.

Governing law and disputes

These terms are governed by, and construed in accordance with, the laws of India, without regard to its conflict-of-laws rules. The competent courts in India have exclusive jurisdiction over any dispute arising out of or in connection with these terms or your use of austa.

Before going to court, we ask you to write to support@austa.in first. Most disputes are settled in an email exchange.

Miscellaneous

• Entire agreement. These terms, together with the privacy policy and any plan-specific terms shown at checkout, are the entire agreement between us
• Severability. If any clause is held unenforceable, the rest stays in effect
• No waiver. Our failure to enforce a clause is not a waiver of our right to enforce it later
• Assignment. You may not assign these terms without our consent. We may assign them to a successor in a sale or restructuring on at least 30 days' notice
• Headings. Section headings are for convenience and do not affect interpretation
• Notices. Notices to you go to the email associated with your account; notices to us go to support@austa.in

Contact

Bhushan Gaikwad, sole proprietor trading as austa. support@austa.in.